PROMAK Selling Solutions SLU (Hereinafter, PROMAK aims to respect the privacy of its users and protect the personal data that they may provide to PROMAK.
In respect of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter, RGPD) , this data collection work will be governed by the terms described below:
INFORMATION ON THE RESPONSIBLE FOR THE TREATMENT, THE COLLECTION, PURPOSE, LEGITIMATION AND TIME OF CONSERVATION OF THE PERSONAL DATA
PROMAK Selling Solutions, SLU
C / Castelltallat, 84 - 08251 - Castellnou de Bages (BARCELONA)
Depending on the use that the user makes of this website, PROMAK will need to process personal data, which, in general, will be the following:
- Identifying data (for example, name, surname, language, contact information, etc.).
- Connection, geolocation and navigation data (in case of interacting with us from the mobile, for example).
- Commercial information (for example, if the user subscribes to our newsletter).
- Data on tastes and preferences.
PROMAK recalls that any of the personal data requested to give access to any of the functionalities or services of this website will be mandatory, since they are essential to provide the service, give access to the functionality in question, or manage the reason for your contact. and process it at the administrative level.
Depending on how the user interacts on this website, personal data will be processed for the following purposes:
Commercial customer service: Treat the personal data strictly necessary to manage or resolve the query, request or request made by the user.
Marketing: Personal data will be processed to manage the sending of commercial communications, promotions or Newsletter of all those users who have subscribed.
Quality surveys: Sending quality surveys on the products or services provided.
The user will be responsible, in any case, for the veracity of the data provided. Otherwise, PROMAK may exclude the user from the services in which they have provided false information, without prejudice to other actions that are legally applicable.
The legal basis that allows the processing of personal data provided by the user will be governed by the provisions of the following points:
Customer Support: When the user contacts through any form enabled through this website or through any other means of contact advertised on this website, the legal basis of the treatment is the user's consent.
In turn, PROMAK has a legitimate interest to attend to the requests, queries or doubts raised by the user, either through this website or through any existing means of contact with the company. If the user's contact with PROMAK is made by virtue of the exercise of the rights protected by any legal provision, including claims or queries related to PROMAK's services or products, the legal basis for such treatment is compliance with legal obligations. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.
Marketing: The legal basis for the processing of personal data for the purposes described in the marketing purpose is the consent of the user.
In the event that there is a prior contractual relationship with the user, provided that PROMAK has legally obtained the recipient's contact details and used them to send commercial communications regarding products or services of their own company that are similar to those of that were initially contracted with the client, the legal basis of the treatment will be based on the legitimate interest, with special reference to what is set forth in the second paragraph of article 21 of Law 34/2002, of July 11, on services of the information society and electronic commerce. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis of the treatment is legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of December 5 , Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016.
Quality surveys: PROMAK has a legitimate interest to carry out quality surveys to users, in order to analyze user satisfaction with this website, the quality of customer service or the products and / or services contracted.
The period of conservation of personal data will depend on the purposes for which they have been collected:
Customer Support: The personal data processed for this purpose will be kept as long as necessary to attend to the query, request or request made by the user.
Marketing: The personal data processed for this purpose will be kept until the user decides to withdraw consent.
In the case of Newsletters, the user may unsubscribe from the service at any time by clicking on the link that appears at the end of the update message received by email.
Quality surveys: The personal data processed for this purpose will be kept for the time necessary to carry out the appropriate actions to improve our service, that of our products or the usability of this website, depending on the reason for the survey, or until PROMAK anonymize the data collected.
The user is informed that PROMAK will process personal data during the time that civil, commercial, administrative, criminal or fiscal responsibilities may arise, in compliance with current regulations at all times. Once these deadlines have passed, the personal data will be deleted.
PROMAK informs that in order to fulfill the purposes described above, it is necessary to transfer the personal data provided by the user to companies related to PROMAK, as well as to third companies that provide us with support in the services we offer, such as:
- Technology service providers
- Service providers related to the administration of PROMAK
- Suppliers and collaborators of services related to marketing and advertising
- Public Administrations when required by current regulations.
RIGHTS OF USERS
Users who have provided personal data for PROMAK to process have the following rights:
Right of access: The user has the right to obtain from PROMAK confirmation of whether or not personal data concerning him or her is being processed, as well as to access the personal data that PROMAK has.
Right of rectification: The user has the right to request that PROMAK rectify the inaccurate data concerning him. You will also have the right to complete incomplete personal data, including through an additional statement.
Right to erasure / Right to be forgotten: The user will have the right for PROMAK to delete the personal data that concerns him, always taking into account the requirements established in current legislation, including through an additional statement.
Right of limitation: The user will have the right to request PROMAK to limit the processing of personal data, always taking into account the requirements established in current legislation.
Portability right: The user will have the right to receive from PROMAK the personal data that concern him in a structured format, of common use and mechanical reading, and to transmit them to another person in charge when the treatment is based on consent or a contract, and is carried out by automated means .
Right of opposition: The user has the right to object to PROMAK processing the personal data that concerns him when they are subject to a treatment based on public or legitimate interest. In this case, PROMAK will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
Automated individual decisions: The user will have the right not to be the subject of decisions based solely on automated processing, including profiling, which produces legal effects on him or her significantly affects him in a similar way, always taking into account the requirements established in current legislation.
The user may exercise the rights described above by sending a written communication to the address: C / Can Clapers 29 Nave 2A 08181 Sentmenat (BARCELONA); or through e-mail: email@example.com In both cases including a photocopy of your ID or other similar identification document and subject "DATA PROTECTION - PROMAK".
Minors under 13 years of age may not use the services available on this website without the prior authorization of their parents, guardians or legal representatives, who will be solely responsible for all acts carried out through this website by the minors in their charge, including the completion of the forms with the personal data of said minors and the marking, where appropriate, of the boxes that accompany them.
In this sense, and to the extent that PROMAK does not have the capacity to control whether or not users are minors, it must be the parents, guardians or legal representatives who enable the necessary mechanisms to prevent minors from accessing this website and / or provide personal data without their supervision, PROMAK not accepting any responsibility in this regard.
SECURITY APPLIED TO PERSONAL DATA
In order to guarantee the security and integrity of the personal data provided, PROMAK has adopted the necessary technical and organizational measures in order to prevent the loss of data, as well as the unauthorized treatment or access of third parties. as stipulated by current legislation on the matter and taking into account the state of technology and the nature of the stored data.
Last modified: November 18, 2021